Set up and use Multi-Factor Authentication (MFA)

In this article

• Access the MFA setup flow
• Choose your verification method
• Scan the QR code
• Enter the 6-digit code
• Save your recovery code
• Sign in after MFA activation
• Troubleshooting common MFA issues
• Reset your MFA
• Security best practices
• Need help

Access the MFA setup flow

When signing in:

Step 1 — Enter your credentials

1. Enter your email address.
2. Enter your password.
3. If MFA is required and not yet configured, you are redirected to the MFA setup screen.

Screenshot of a login form (translated alt-text: Login screen where the user enters email and password).
Note: AI-generated content may be incorrect.

Screenshot of a QR code (translated alt-text: QR code displayed for MFA configuration).
Note: AI-generated content may be incorrect.

Choose your verification method

Step 2 — Select a verification method

You can use:

• A mobile authentication app, or
• A browser-based authentication extension.

Recommendation

Using a mobile authentication app is recommended. It works offline and is easier to manage across multiple devices.

Scan the QR code

Step 3 — Scan the QR code

Open your authentication app. The steps may vary depending on the app.

Example procedure:

1. Tap Add a code.
2. Select Scan a QR code.
3. The camera opens.
4. Point your phone at the QR code displayed on the screen.
5. If successful, your account appears in the app.

6. 

If you have trouble scanning

1. Click Trouble scanning?
2. Copy the key displayed on the screen.
3. Add the account manually in your authentication app.

Enter the 6-digit code

Step 4 — Enter the 6-digit code

Your authentication app generates a 6-digit code:

• The code is temporary.
• It refreshes every 30 seconds.

Enter this code in the field provided to activate MFA for your account.

Save your recovery code (Important)

Step 5 — Save your recovery code

After MFA activation, a recovery code is displayed.

This code allows you to sign in if:

• You lose your phone, or
• You no longer have access to your authentication app.

Treat this code as an access key to your account.

Recommended storage locations

• A password manager
• A secure notes application
• An offline file stored in a safe location

Copy the code, store it securely, then confirm the action.

Sign in after MFA activation

Each time you sign in, after entering your password, an MFA verification step is required.

Option 1 — Code via authentication app (recommended)

1. Open your authentication app.
2. Enter the code displayed.
3. You can select Remember this device for 30 days to skip this step on future sign-ins.

Option 2 — Security code by email

If you cannot use your authentication app:

1. Click Try another method.
2. Select Email.

A 6-digit code is sent to your inbox.

Option 3 — Recovery code

If you have access to neither your authentication app nor your email:

1. Click Try another method.
2. Select Recovery code.
3. Enter the code saved during MFA setup.

Screenshot of a recovery code entry screen (translated alt-text: Recovery code input for MFA).
Note: AI-generated content may be incorrect.

Troubleshooting common MFA issues

❌ The code is invalid

Check the following:

• Your phone time is set automatically.
• You are using the most recent code.
• You wait for the next code refresh (every 30 seconds).
• You are entering the code for the correct account.

❌ The QR code does not scan

Try these solutions:

• Use the authentication app, not the phone camera.
• Increase screen brightness.
• Zoom in or out.
• Use the manual key.
• Restart the authentication app.

❌ No verification email received

Check:

• Spam or junk folders.
• Email filters.
• The email address used to sign in.

Wait 30 seconds before trying again.

❌ Phone changed and authentication app lost

Use:

• The email-based MFA method, or
• The recovery code.

Reset your MFA

If no method is accessible, contact Support.

Additional identity verification may be required, such as:

• Confirmation by your company,
• Consistency of usage history,
• Information related to projects or invoices,
• Administrative documents.

These checks are intended to protect your account.

Security best practices

To keep your account secure:

• Never share your MFA codes.
• Store recovery codes in a safe location.
• Use a password manager.
• Contact Support if you notice unusual sign-in activity.

Need help

If you have issues setting up or using MFA, contact Support from the dedicated page or through your company administrator.