Release note - Help center (September)

This update concerns the LittleBig Connection Help Center and is part of our continuous improvement process to offer you better support in your use of the platform.

Within this article

Direct access from the web widget on the platform
Main pages' evolutions

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Direct access from the web widget on the platform

To better support you in your use of the platform, you can now access Help Center articles directly via the

button (also called web widget) at the bottom right of each page.

Indeed, this widget, which until now was used to contact our Support team via Chat, will be improved and expanded.

By clicking on the widget button, you will be able to ask your question and be presented with articles that can answer it. By clicking on one of them, you will be able to read it directly in the window, or on a dedicated page if needed.

In addition to these article suggestions, you can always contact the Support team by clicking on Get in touch. You will be redirected to the Chat that enables you, as always, to exchange instantaneous messages with a member of our Support team.

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Main pages' evolutions

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Homepage

To allow you to access the information you need more easily, the homepage has been restructured and s now split up into 4 parts:

Search: here you can search by keywords in order to access a list of articles relevant to you
Account type: by clicking on your account type, you will be redirected to all the sections and articles dedicated to your platform usage
Product: you will find here some featured releases and will be able to access our product notes to follow our latest platform evolutions
Footer: on each page, you will be able to contact our Support team via form and follow your ongoing requests

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Category page

Once you have chosen your account type, you will be redirected to your category page with all sections and articles dedicated to you.

On the left panel, you will be able to see all the main sections available at a glance. And, when clicking on one, you will see the list of corresponding articles.

This way you have an overview of what you can find and then only see what really interests you.

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Article page

On the article page, we have made improvements to focus the display on the content and make it easier for you to navigate. This includes a reading progress bar, a menu for the table of content, and improvements to certain visual elements that will become available over time.

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Launch of an FAQ (Frequently Asked Questions)

To provide you with quick answers to your most frequently asked questions, we will also be launching an FAQ, in the form of an article. It will cover every aspect of your use of the platform, and will be regularly enriched according to your feedback to our various teams.