Release note - Version 11.0 (September)

This update to the LittleBig Connection platform concerns the connection of Service providers users via multi-factor authentication (MFA).

Within this article

• Improved multi-factor authentication system (MFA)
  • First connection with the new MFA system
  • Following connections

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Improved multi-factor authentication system

Multifactor authentication is an enhanced security feature that helps protect your data against cyber threats, by preventing unauthorized access to your LittleBig Connection account. This feature is activated by default for all the expertise companies (IT service providers, etc.) having an account on LittleBig Connection and is not deactivatable.

When you log on to LittleBig Connection for the first time following the introduction of this new system, you will need to follow a few configuration steps, which we will detail below. You will then be able to use this multi-factor authentication in just a few clicks for future connections.

Thanks to MFA, you stay connected to the LittleBig Connection platform on the same device for a certain period of time. After 10 hours of inactivity, or in any case after 24 hours, you will simply need to log in again with your password. After 5 days, you will need to log in again via MFA.

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First connection with the new MFA system

Below are the configuration steps to follow when you log in for the first time following the deployment of this product evolution:

1. On the LittleBig Connection platform login page, enter your email address and click Next to be redirected to the page enabling you to configure the MFA for your account
2. Enter your platform login password and click on Continue
3. You are redirected to a page containing a QR code

For the following steps, you will need an authentication application on your phone (Google Authenticator, Microsoft authenticator, etc.) or on your computer (Authenticator extension on Google Chrome, for example). If you don't already have one, please download one before completing the steps below.

Next steps on your computer:

4. Open the Authenticator extension on Google Chrome (or any other authentication extension) and click on the scanner icon

5. Scan the QR code in the center of the page to add your LittleBig Connection account to your list of secure accounts

6. In this list, you will see an encrypted one-time password for this account that resets every 30 seconds, please copy it

7. Enter these numbers on the authentication page, under the QR code, and click Continue

8. Next, copy your recovery code to a secure location by clicking on Copy code

9. Once done, check the I have safely recorded this code box, and click on Continue

On the last page, you have the option of enabling fingerprint or facial recognition login for future connections. If you wish to do so, click on Continue, otherwise click on Not on this device.

Next steps on your phone: 

4. Go to your authentication application and click to add a new account

5. Scan the QR code in the center of the page to add your LittleBig Connection account to your list of secure accounts

6. In this list, click on the one you have just created (entitled littlebigconnection). On the page that appears on your phone, you will see an encrypted one-time password that resets every 30 seconds

7. Enter these numbers on the authentication page, under the QR code, and click Continue

8. Next, copy your recovery code to a secure location by clicking on Copy code

9. Once done, check the I have safely recorded this code box, and click on Continue

On the last page, you have the option of enabling fingerprint or facial recognition login for future connections. If you wish to do so, click on Continue, otherwise click on Not on this device.

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Following connections

Once configured, your next connections to the platform will be just a few clicks away:

1. On the LittleBig Connection login page, enter your email address and click Next to be redirected to the MFA login page
2. Enter your password and click Continue
3. By clicking on Try another method, you can select the authentication method that suits you best: 
   • Google Authenticator or similar: use the code from your authentication app/extension
   • Email: use a code sent to you via email
   • Recovery code: use the code provided to you when configuring your MFA
4. For example, let's take Google Authenticator or similar
5. Open the authentication application on your phone or the extension on your browser and transfer the encrypted code to the authentication page, then click Continue

If you lose or change your phone or computer and need to reset your connection mode, please contact our Support team.