Contact the Support team
In this article:
What is LittleBig Connection Support?
Our Help Center gathers all the essential information to guide you in using our solution. You will find detailed articles, step-by-step guides, and best practices to help you understand, configure, and fully utilize the platform.
However, if you can't find the answer you're looking for, our Support Team is here to assist you with the platform, whether you're a Client, Service Provider, Administrator, or Freelancer.
How to Contact the Support Team
First, check whether the answer to your question is already available in our Help Center!
Can’t find the information you need? No worries—you can reach out to our Support Team.
You have two simple options:
💬 Via the online form
Fill out and submit the dedicated form here:
https://support.littlebigconnection.com/hc/fr/requests/new
📧 By email
You can also write directly to one of our dedicated addresses:
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support@littlebigconnection.com: General support address for any questions or feedback about LittleBig Connection’s services, platform, or products. This includes billing and payment topics.
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operations@littlebigconnection.com: For any requests related to onboarding or managing your assignments (quote requests, mission renewals, etc.).
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personal-data@littlebigconnection.com: To contact our GDPR officer about personal data and data protection.
Our team will respond as quickly as possible, depending on the nature of the request.
Track Your Support Request
We take special care in handling all user requests on our platform.
Each request made through the channels above is categorized, analyzed, and prioritized carefully to ensure a fast, relevant, and personalized response.
Once your request is submitted, you can track its progress at any time:
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Log into your Help Center account.
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Click on "My Requests" to view your open and resolved tickets.
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View Support responses and communicate directly via the related conversation thread.
Good to Know
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Our Help Center is accessible anytime and may already have the answer you’re looking for.
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Support is available Monday to Friday, from 8 AM to 6 PM (CET).
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You can contact us in French or English.
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View responses and continue the conversation through the associated ticket thread.
FAQ
Can I track requests submitted by other members of my organization?
Yes, if you are an administrator or team lead, you can view your organization’s tickets in the "Requests from your organization" section.
What is the average response time from Support?
Our teams are committed to responding within 24 to 48 business hours, depending on the nature of the request.
Is there any documentation to help solve issues on my own?
Yes! Check out our Help Center articles to find step-by-step guides before submitting a ticket.